General Terms and Conditions for Dopoosen Dot Com Sdn Bhd

These General Terms and Conditions ("Terms") govern the use of the mobile applications and services provided by Dopoosen Dot Com Sdn Bhd. By accessing or using our mobile applications, including Headdos, Urusawit, No-Q, Fitbod, Beuwell, and WARNA (collectively referred to as "our applications" or "services"), you agree to comply with these Terms. Please read these Terms carefully before using our applications.

1. Acceptance of Terms:

1.1. By accessing or using our applications, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you should not use our applications.

1.2. These Terms constitute a legally binding agreement between you and Dopoosen Dot Com Sdn Bhd regarding your use of our applications.

2. Use of Our Applications:

2.1. Eligibility:

You must be at least 18 years old or the legal age of majority in your jurisdiction to use our applications. By using our applications, you represent and warrant that you meet the eligibility requirements.

2.2. License:

Subject to your compliance with these Terms, Dopoosen Dot Com Sdn Bhd grants you a limited, non-exclusive, non-transferable, revocable license to access and use our applications for your personal, non-commercial use. You may not sublicense, sell, modify, distribute, or reproduce our applications or any content within them unless expressly permitted.

2.3. User Account:

Some features of our applications may require you to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information when creating an account, and promptly update any changes.

2.4. Prohibited Activities:

You agree not to engage in any of the following activities while using our applications:

- Violating any applicable laws or regulations.

- Interfering with the functionality of our applications or disrupting our services.

- Misrepresenting your identity or impersonating any person or entity.

- Uploading or transmitting any viruses, malware, or harmful code.

- Engaging in any activity that may infringe upon the rights of others.

3. Intellectual Property:

3.1. Ownership:

Dopoosen Dot Com Sdn Bhd retains all rights, title, and interest in and to our applications, including all intellectual property rights. These Terms do not grant you any ownership or rights to our applications or any content within them.

3.2. Restrictions:

You may not copy, modify, distribute, sell, or reverse engineer our applications or any part thereof unless expressly permitted by applicable law.

4. Disclaimer of Warranties:

4.1. Our applications are provided on an "as is" and "as available" basis. We do not warrant that our applications will be error-free, uninterrupted, or secure. We disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

4.2. Dopoosen Dot Com Sdn Bhd shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of our applications or any reliance on the content contained within.

5. Indemnification:

You agree to indemnify, defend, and hold harmless Dopoosen Dot Com Sdn Bhd and its officers, directors, employees, and agents from any and all claims, liabilities, expenses, and damages, including reasonable attorneys' fees, arising out of or in connection with your use of our applications or any violation of

**E-Commerce Food/Groceries Vendor Web and Mobile Application Policy**

**Effective Date: 6 aug, 2023**

**5.1. Introduction**

Welcome to Dopoosen Dot Com Sdn Bhd ("Dopoosen," "we," "us," or "our"). Our E-Commerce Food/Groceries Vendor Web and Mobile Application (the "Application") connects vendors, promoters, and customers in Malaysia to provide a seamless platform for purchasing and selling food and groceries. This policy outlines the terms and conditions that govern the use of our platform by vendors, promoters, and customers.

**5.2. Definitions**

- "Application" refers collectively to our web and mobile applications.

- "Vendor" refers to individuals or entities offering food and groceries for sale through the Application.

- "Promoter" refers to individuals participating in the Share, Promote, Earn (S.P.E) system by promoting products and earning commissions.

- "Customer" refers to individuals purchasing products through the Application.

- "Commission" refers to the fee charged to vendors for each successful sale, calculated at 8% of the transaction amount, with a minimum of 40 cents.

- "S.P.E Promoter" refers to a promoter who shares and promotes products to earn a commission.

- "S.P.E Customer" refers to a customer who purchases products using the S.P.E referral link to provide benefits to both the promoter and the customer.

**6. Vendor Terms**

- Vendors must provide accurate and up-to-date information about their products, including descriptions, prices, and images.

- Vendors are responsible for ensuring that the products they offer comply with all applicable laws and regulations.

- Vendors shall maintain an adequate stock of their listed products to fulfill customer orders promptly.

- Dopoosen reserves the right to review, approve, and remove products that do not meet quality or regulatory standards.

**6.1. Commission Structure**

- Vendors will be charged a commission of 8% for each successful transaction through the Application.

- The minimum commission for any transaction is 40 cents.

- For transactions involving an S.P.E Promoter, a 10-cent commission is deducted from the vendor's commission, and a 5-cent commission is given to the S.P.E Customer.

- Commission payments will be processed and deducted automatically from each transaction's total amount.

**6.2. Payment and Payouts**

- Vendors' commission payouts will be processed on a regular schedule (e.g., weekly or monthly), subject to any applicable processing fees.

- Commissions will be paid out to vendors' registered payment methods within a reasonable timeframe.

**7. S.P.E Promoter System**

- Promoters can participate in the S.P.E system to earn commissions by sharing and promoting products on the Application.

- Promoters will receive a 10-cent commission for each transaction made using their referral link.

- Promoters must adhere to ethical practices when promoting products and refrain from engaging in spam, misleading information, or fraudulent activities.

- Dopoosen reserves the right to review and deactivate promoter accounts that violate these terms.

**8. S.P.E Customer Benefits**

- Customers who make purchases using an S.P.E referral link will receive a 5-cent discount, benefiting both the customer and the promoter.

- The discount will be applied automatically during the checkout process.

**9. Privacy and Data Security**

- Dopoosen is committed to protecting the privacy and security of all users' data. Please refer to our separate Privacy Policy for detailed information.

**Changes to the Policy**

- Dopoosen reserves the right to modify or update this policy at any time. Changes will be communicated to users through the Application or other appropriate means.

**Food Handling and Safety Policy**

**1. Introduction**

At Dopoosen Dot Com Sdn Bhd ("Dopoosen"), we prioritize the safety and quality of the food and groceries offered through our E-Commerce Food/Groceries Vendor Web and Mobile Application (the "Application"). This Food Handling and Safety Policy outlines the guidelines that vendors must follow to ensure the safe preparation, handling, and delivery of food products to our customers, inspired by industry best practices like KFC.

**2. Food Preparation and Handling**

- Vendors are responsible for sourcing high-quality, fresh, and safe ingredients for the preparation of their products.

- Food preparation areas must be clean, well-maintained, and adhere to local health and safety regulations.

- All food handlers, including chefs and kitchen staff, must undergo proper training in food safety and hygiene practices.

- Personal protective equipment (PPE) such as gloves, hairnets, and aprons must be worn during food handling and preparation.

- Cross-contamination should be minimized by using separate cutting boards, utensils, and equipment for different types of food.

**3. Cooking and Temperature Control**

- Cooked food must be heated to the appropriate temperature to ensure its safety. Vendors should use food thermometers to monitor cooking temperatures.

- Foods that require refrigeration must be stored at safe temperatures (below 4°C or 40°F) to prevent bacterial growth.

- Frozen foods must be stored at temperatures of -18°C (0°F) or lower to maintain their quality.

**4. Packaging and Labeling**

- All food products must be packaged securely to prevent contamination during transportation.

- Labels must include clear and accurate information about ingredients, allergens, use-by dates, and storage instructions.

- Packaging materials should be food-grade, safe, and comply with relevant regulations.

**5. Hygiene Practices**

- All staff involved in food preparation and handling must practice proper handwashing techniques using soap and water for at least 20 seconds.

- Hand sanitizers should be available for use when handwashing facilities are not accessible.

- Regular cleaning and sanitizing of work surfaces, utensils, and equipment are essential to maintain a hygienic environment.

**6. Delivery and Transportation**

- Delivery vehicles must be clean, well-maintained, and equipped with proper temperature control mechanisms for perishable items.

- Hot and cold foods should be kept separate during transportation to prevent temperature-related issues.

**7. Allergen Awareness**

- Vendors must clearly indicate the presence of common allergens in their products, such as nuts, dairy, gluten, etc., on the product labels.

- Cross-contact between allergen-containing products and allergen-free products must be prevented.

**8. Food Recall and Incident Reporting**

- Vendors must have a system in place to promptly recall products if safety issues arise.

- Any incidents related to food safety, contamination, or illness must be reported to Dopoosen immediately for appropriate action.

**9. Training and Education**

- Vendors are encouraged to provide ongoing training to their staff members on food safety practices and updates.

**10. Compliance and Audits**

- Dopoosen may conduct periodic audits and inspections to ensure that vendors are adhering to this Food Handling and Safety Policy.

By adhering to these food handling and safety guidelines, vendors contribute to maintaining the highest standards of quality and safety for our customers. Failure to comply with these guidelines may result in penalties, suspension, or removal from the Dopoosen platform.

Groceries Handling Guidelines for Customers

1. Receiving and Inspecting Groceries

When receiving groceries, promptly check the packaging for any signs of damage, leaks, or tampering.

If any packaging appears compromised, do not consume the product and contact Dopoosen customer support immediately.

2. Temperature Control

Perishable items such as dairy, meat, and seafood should be unpacked and refrigerated promptly to maintain their freshness.

Frozen items should be placed in the freezer as soon as possible to prevent thawing.

3. Storage

Store groceries according to their recommended temperature settings to ensure their quality and safety.

Keep raw meat, poultry, and seafood separate from ready-to-eat items to prevent cross-contamination.

4. Food Handling Hygiene

Wash your hands thoroughly with soap and water for at least 20 seconds before and after handling groceries.

If using reusable grocery bags, ensure they are clean and sanitized regularly.

5. Allergen Consideration

Check the product labels for information on allergens and ingredient lists before consuming or using any grocery items.

6. Cleaning Produce

Rinse fresh fruits and vegetables under running water before consumption, even if you plan to peel them.

7. Expiry Dates

Check the expiration or "use by" dates on perishable items and consume them before the indicated date.

8. Safe Food Preparation

Follow proper food handling and cooking practices to ensure the safety of your meals.

Cook foods, especially meats and poultry, to the recommended internal temperatures.

9. Disposal of Packaging

Dispose of packaging materials properly, following local waste disposal guidelines.

10. Reporting Concerns

If you encounter any issues with the quality, safety, or packaging of groceries received through the Application, please contact Dopoosen customer support for assistance.

11. Educating Children

Teach children about proper grocery handling, including the importance of washing hands before and after handling food.

12. Recalls and Alerts

Keep track of any recalls or alerts related to groceries you have purchased. If a product you have is recalled, follow the instructions provided by Dopoosen or the manufacturer.

**Delivery Policy**

1. Introduction

At Dopoosen Dot Com Sdn Bhd ("Dopoosen"), we are dedicated to providing a seamless and reliable delivery experience for our customers through our E-Commerce Food/Groceries Vendor Web and Mobile Application (the "Application"). This Delivery Policy outlines the guidelines and procedures for the safe and efficient delivery of products to customers.

2. Delivery Process

- Vendors are responsible for packaging orders securely to prevent damage or contamination during transit.

- Delivery personnel must handle packages with care and adhere to proper hygiene practices.

3. Timely Deliveries

- Vendors are expected to fulfill orders promptly within the agreed-upon timeframe.

- Customers should be provided with estimated delivery times and updates on the status of their orders.

4. Delivery Charges

- Delivery charges, if applicable, should be clearly communicated to customers during the checkout process.

5. Delivery Areas

- Vendors must specify the areas they can deliver to and ensure accurate information is provided on the Application.

- Delivery personnel should be familiar with the designated delivery zones.

6. Delivery Vehicles

- Delivery vehicles must be well-maintained, clean, and equipped with proper temperature control mechanisms for perishable items.

- Drivers must have a valid driver's license and adhere to road safety regulations.

7. Contactless Delivery

- Contactless delivery options should be available for customers who prefer minimal physical interaction.

- Delivery personnel should follow contactless delivery instructions provided by customers.

8. Customer Communication

- Customers should be informed about the progress of their delivery, including tracking information if available.

- In the event of delays or changes to the delivery schedule, customers should be notified promptly.

9. Delivery Confirmation

- Delivery personnel must confirm the successful delivery of orders through the Application.

- Customers may also be asked to acknowledge receipt of the delivery.

10. Returns and Redelivery

- In the case of unsuccessful deliveries, vendors should have policies in place for returns, redelivery, or refunds.

11. Customer Support

- Dopoosen customer support should be available to address any delivery-related inquiries or issues.

12. Weather and External Factors

- In case of adverse weather conditions or unforeseen external factors affecting delivery, vendors should make reasonable efforts to inform customers and minimize delays.

13. Compliance and Audits

- Dopoosen may conduct periodic audits to ensure vendors are adhering to this Delivery Policy.

By following this Delivery Policy, vendors contribute to providing a reliable and positive delivery experience for our customers. Dopoosen aims to maintain high standards of delivery efficiency and customer satisfaction.

**Alcohol Ban and Halal Products Policy**

1. Introduction

At Dopoosen Dot Com Sdn Bhd ("Dopoosen"), we are committed to respecting the cultural and religious preferences of our customers through our E-Commerce Food/Groceries Vendor Web and Mobile Application (the "Application"). This policy outlines our stance on the sale of alcohol products and our dedication to offering only halal-certified products through No-Q App.

2. Alcohol Ban

- Dopoosen strictly prohibits the sale of alcohol products through the Application.

- Vendors are not allowed to list, promote, or sell any alcoholic beverages.

3. Halal Products Only

- Dopoosen is dedicated to providing products that adhere to halal standards, as required by the dietary preferences of many customers.

- All products listed on the Application must be halal-certified and comply with halal guidelines.

4. Halal Certification

- Vendors must ensure that the products they offer have valid halal certification from recognized certifying bodies.

- The halal certification should be clearly indicated on the product packaging and description.

5. Vendor Responsibility

- Vendors are responsible for ensuring that the products they list as halal are sourced from reputable suppliers and adhere to halal standards.

- Misrepresentation of products as halal when they are not certified is strictly prohibited.

6. Transparency and Labels

- Product labels and descriptions must accurately reflect the halal status of the item.

- Any potential cross-contamination with non-halal items should be clearly disclosed to customers.

7. Audits and Compliance

- Dopoosen may conduct periodic audits to ensure that vendors are adhering to the Alcohol Ban and Halal Products Policy.

- Non-compliance with this policy may result in penalties, suspension, or removal from the Dopoosen platform.

8. Customer Satisfaction

- By offering only halal-certified products, Dopoosen aims to ensure that customers can shop with confidence, knowing that their dietary preferences are respected.

9. Communication

- Customers should be informed about the availability of halal products and Dopoosen's commitment to offering products that align with their preferences.

10. Reporting Concerns

- If customers have any concerns about the halal status of a product or the implementation of this policy, they are encouraged to contact Dopoosen customer support.

By implementing the Alcohol Ban and Halal Products Policy, Dopoosen underscores its dedication to cultural sensitivity and the provision of products that align with the dietary and religious preferences of its diverse customer base.

**Contact Information**

If you have any questions, concerns, or feedback regarding this policy or the Application, please contact our support team at support@dopoosen.com.

By following these Groceries Handling Guidelines, you contribute to ensuring the safety and quality of the groceries you receive through our platform. Dopoosen strives to provide you with the best possible shopping experience and appreciates your commitment to safe grocery handling practices.

By using the Dopoosen E-Commerce Food/Groceries Vendor Web and Mobile Application, you agree to comply with and be bound by the terms and conditions outlined in this policy.

**[End of Policy]**

Dopoosen Dot Com Sdn Bhd

202101034276 (1434576-T)

Address: Dopoosen Dot Com Sdn Bhd

level 7, Menara Arina Uniti,

Jalan Raja Muda Abdul Aziz

50300

Kuala Lumpur.

Email: dopoosen@gmail.com

Phone: +603 27796166

Please note that this policy applies solely to refunds, returns, and cancellations for our mobile applications and services. For any issues related to physical products or third-party services, we recommend referring to their respective refund, return, or cancellation policies.

Last updated: 7 July, 2023